lifetech
IT Systems Support Engineer.
We are looking for an IT Systems Support Engineer to monitor and support corporate information systems and applications around the clock.
In this role, it is important to respond quickly to incidents, conduct initial diagnostics, perform remedial actions, and interact with technical teams to ensure the stable operation of services.
The work involves a shift schedule 24×7, including night shifts, weekends and holidays.
In this role, it is important to respond quickly to incidents, conduct initial diagnostics, perform remedial actions, and interact with technical teams to ensure the stable operation of services.
The work involves a shift schedule 24×7, including night shifts, weekends and holidays.
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What kind of specialist we are looking for
As an IT Systems Support Engineer, you will:
- round-the-clock monitoring of the availability and performance of IT systems and applications;
- prompt response to incidents and emergencies;
- Initial diagnostics of problems: analysis of logs, application status, operating systems and databases;
- performing recovery actions in accordance with the instructions and the Runbook;
- monitoring the availability and performance of services after recovery;
- registration and documentation of incidents, timely escalation to L3/L4 and vendors;
- Collaborate with related technical teams to diagnose and resolve incidents
- support of changes and technical work on Production, Preprod and Test environments.
What is required for work:
- experience in technical support or operation of IT systems from 1 year;
- readiness to work on a shift schedule 24×7, including night shifts, weekends and holidays;
- Strong knowledge of Linux/Unix: working with processes and services, log analysis, basic resource and network diagnostics;
- knowledge of SQL at the level of diagnostic queries, basic understanding of Oracle/PostgreSQL;
- understanding of the principles of operation of application servers and middleware: JBoss/WildFly, Payara/GlassFish, Tomcat or similar solutions;
- Understanding of TCP/IP, HTTP/HTTPS, DNS, TLS and basic skills in diagnosing network interaction;
- Understanding of Incident Management, Problem Management and Change Management processes;
- the ability to work according to the Runbook/SOP, independently make initial decisions in case of incidents and escalate in a timely manner.
Here is what we can offer
Our conditions:
- work with complex IT systems and the development of expertise in their maintenance and operation;
- interaction with experienced technical teams and exchange of expertise;
- work in the office, Minsk, Iskaliyeva Street, 12k1;
- сomprehensive voluntary health insurance (including medication and dental care);
- performance-based bonuses;
- corporate mobile phone and internet service;
- company-provided hardware and mobile phone;
- payments for significant life events;
- birthday gifts;
- lunch allowance;
- 29 calendar days of paid vacation.
We are waiting for your CV!
Join our team.
